Users are getting slow responses/ error 5xx when accessing Canva and their designs

Incident Report for Canva

Resolved

This incident has been resolved.
Posted Jul 20, 2021 - 13:16 AEST

Identified

Users are currently experiencing slow responses or an error when accessing Canva and their designs. We are aware of the issue and our engineers are working on getting this fixed ASAP. We will let all of our users know once we get updates on the issue.
Posted Jul 20, 2021 - 13:01 AEST
This incident affected: Designs (Downloading designs, Editing designs, Viewing designs), Mobile and Desktop Applications (Android app, iOS app, iPad app), and Media uploads.