All Systems Operational

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If you are seeing an error page on Canva but there are no issues currently shown on this page, please get in touch (https://support.canva.com/hc/en-us/requests/new) and we'll find out what's going wrong. Please include an error code if one was shown and that will help us fix things faster.

Web Application ? Operational
Image Uploads ? Operational
Design Downloads / Sharing ? Operational
View Designs Operational
Edit Designs Operational
Mobile Applications Operational
iPad app Operational
iOS app Operational
Android app Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020
Resolved - We're glad to let you know that this incident has been resolved. We hope everything is back to normal for you.
Nov 26, 04:36 AEDT
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 01:00 AEDT
Investigating - We are aware of reports that some users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 26, 00:57 AEDT
Nov 25, 2020
Resolved - Hello. Thank you for your patience. The issue has now been resolved. Please refresh your browsers and try accessing Canva again.
Nov 25, 16:01 AEDT
Update - We are aware of reports that some users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 25, 09:39 AEDT
Update - We are aware of reports that users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 25, 05:46 AEDT
Investigating - We are aware of reports that users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 25, 05:13 AEDT
Nov 24, 2020
Resolved - Hello. Thank you for your patience. The issue has now been resolved. Please refresh your browsers and try accessing Canva again.
Nov 24, 15:26 AEDT
Monitoring - We’re currently receiving multiple reports of US users not able to reach www.canva.com from the network of Cox Communications. These users are seeing an empty page with the ERR_CONNECTION_TIMED_OUT error. The issue only affects the network of the Cox Communications internet provider and does not affect other internet providers.

We’ve identified an issue with the Cox configuration of the DNS servers. Our team has notified Cox to gain assistance in resolving the issue and will update here when we have further information. We highly encourage our users who are experiencing the same issue with Cox provider to contact Cox ISP and ask them to restore the reachability of www.canva.com.

As a workaround, please update the DNS settings on your computer to either Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1). You may do so by following the steps in this link: https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Read on for a technical elaboration of the issue:
In order to open www.canva.com, your computer needs to resolve the address using the configured DNS server.
There is a set of global DNS servers, for example, Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1). Canva uses Cloudflare as our DNS provider. However, many Internet providers often maintain their own DNS servers. In this case, the DNS server of Cox appears to be misconfigured. Instead of resolving to Canva’s IP addresses, it resolves to the IP addresses of Cox.
This can be seen from the data of our users that we’ve been asking them to collect:

traceroute to www.canva.com (70.168.70.4), 64 hops max, 72 byte packets
...
6 68.1.15.234 (68.1.15.234) 25.697 ms 32.589 ms 25.847 ms
7 customer-security.cox.net (70.168.70.4) 25.340 ms 38.409 ms 34.622 ms

From the data above, we can see that the default DNS server on the Cox network resolves www.canva.com to an IP address that belongs to Cox (customer-security.cox.net) whereas the global DNS servers resolve www.canva.com to the Canva IP addresses.
Nov 24, 10:49 AEDT
Update - We are continuing to investigate this issue.
Nov 24, 10:23 AEDT
Investigating - We are aware of reports that users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 24, 09:45 AEDT
Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020
Resolved - This incident has been resolved.
Nov 21, 08:32 AEDT
Identified - The issue has been identified and a fix is being implemented.
Nov 21, 07:49 AEDT
Update - We’ve identified issues when logging in to Canva when downloading designs.

We are currently looking into these issues to make sure that it will be resolved at the soonest as possible time.
Nov 21, 01:47 AEDT
Update - We are continuing to investigate this issue.
Nov 21, 01:20 AEDT
Investigating - You may experience “Error accessing app” error when logging in to Canva using Facebook. We are currently looking into this issue to make sure that this will be resolved the soonest possible time.
Nov 21, 01:09 AEDT
Nov 20, 2020

No incidents reported.

Nov 19, 2020
Resolved - We're glad to let you know that this incident has been resolved. We hope everything is back to normal for you.
Nov 19, 05:30 AEDT
Investigating - We have become aware of an issue where users receive an error 500 or 409 when saving or creating designs.
Nov 19, 03:47 AEDT
Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.