Canva Status

All Systems Operational

About This Site

If you are seeing an error page on Canva but there are no issues currently shown on this page, please get in touch (https://support.canva.com/hc/en-us/requests/new) and we'll find out what's going wrong. Please include an error code if one was shown and that will help us fix things faster.

Web Application Operational

Image Uploads Operational

Design Downloads / Sharing Operational

View Designs Operational

Edit Designs Operational

Mobile Applications Operational

iPad app Operational

iOS app Operational

Android app Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Feb 28, 2021

No incidents reported today.

Feb 27, 2021

No incidents reported.

Feb 26, 2021

Unable to use the Search bar function

Resolved - We're glad to let you know that this incident has been resolved. We hope everything is back to normal for you.
Feb 26, 00:29 AEDT

Monitoring - A fix has been implemented and we are currently monitoring the results. Kindly check if your search function is now working.
Feb 25, 19:01 AEDT

Identified - We are aware of the issue with the private search function (for searching your designs, uploads, etc.) and we are working on fixing this as soon as possible. You should still be able to access your designs, use public search (for searching templates, elements, etc.), and use the application. We'll let you know once we have fixed the issue.
Feb 25, 14:23 AEDT

Feb 25, 2021

Feb 24, 2021

Users are getting an Error 500 when accessing their designs

Resolved - Issue has been resolved.
Feb 24, 17:09 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Feb 24, 14:21 AEDT

Identified - We are aware of an issue with users getting an error when opening their designs. This has been fixed but if you are still encountering the same issue kindly clear your cache and cookies and refresh your browser.
Feb 24, 14:19 AEDT

Feb 23, 2021

No incidents reported.

Feb 22, 2021

No incidents reported.

Feb 21, 2021

INCIDENT-289: Users from UAE are unable to access Canva

Resolved - We're glad to let you know that this incident has been resolved. We hope everything is back to normal for you.
Feb 21, 21:06 AEDT

Update - We are continuing to monitor for any further issues.
Feb 21, 21:05 AEDT

Monitoring - We are receiving reports from users that they are unable to access Canva and getting Error 1016.

Our engineers have contacted Cloudflare support and confirmed the issue is caused by their outage.
Feb 21, 20:53 AEDT

Feb 20, 2021

No incidents reported.

Feb 19, 2021

No incidents reported.

Feb 18, 2021

No incidents reported.

Feb 17, 2021

Error When Sharing Designs through Email

Resolved - The issue has been resolved.
Feb 17, 10:10 AEDT

Update - We are continuing to investigate this issue.
Feb 17, 10:09 AEDT

Investigating - We have identified and are fixing a minor outage for some customers impacting sharing designs design through email by clicking on the ellipsis(...) icon.

We continue to work on resolving this for the affected sharing platform. We have identified the root cause and are working on ways to expedite the fix.
Feb 17, 08:58 AEDT

Feb 16, 2021

Users unable to access Canva.com, getting 500 error.

Resolved - We're glad to let you know that this incident has been resolved. We hope everything is back to normal for you.
Feb 16, 16:01 AEDT

Monitoring - A fix has been implemented but there are still a few users that are affected. We are still monitoring the results.
Feb 16, 14:11 AEDT

Update - We are continuing to investigate this issue.
Feb 16, 13:17 AEDT

Investigating - We're receiving reports from users that they are unable to access Canva through the web and app with a 500 Something went wrong error. Others can log in to Canva but designs could not be loaded or saved.

We're currently investigating the issue and working hard to resolve it as soon as possible.
Feb 16, 12:44 AEDT

Feb 15, 2021

No incidents reported.

Feb 14, 2021

No incidents reported.