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If you are seeing an error on Canva but there are no current issues shown here, please visit our Help Center (https://www.canva.com/help/).

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
May 12, 2025

No incidents reported today.

May 11, 2025

No incidents reported.

May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

May 7, 2025

No incidents reported.

May 6, 2025

No incidents reported.

May 5, 2025

No incidents reported.

May 4, 2025

No incidents reported.

May 3, 2025

No incidents reported.

May 2, 2025

No incidents reported.

May 1, 2025

No incidents reported.

Apr 30, 2025
Resolved - This incident is now resolved. Thank you for your patience and understanding.
Apr 30, 10:55 AEST
Monitoring - This is now mitigated. If you were affected, we will automatically process a refund for your purchase.
New subscription attempts are working so we recommend to subscribe again.

Thank you for your patience and understanding!

Apr 29, 10:56 AEST
Identified - We are currently aware of an issue where some users may experience problems with their subscription activating after payment.

Our team is actively working to resolve this as quickly as possible.

If you were affected, we will automatically process a refund for your purchase.

We recommend attempting to subscribe again once the issue has been fully resolved.

We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.

Apr 29, 02:22 AEST
Apr 29, 2025
Resolved - This issue has been resolved.

Thank you for your patience and understanding!

Apr 29, 15:32 AEST
Monitoring - This is now mitigated. If you were impacted, please follow the steps below to restore your purchase.

For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.

Thank you for your patience and understanding.

Apr 28, 22:11 AEST
Identified - For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.

Thank you for your patience and understanding!

Apr 28, 20:26 AEST
Investigating - We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment.

Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.

Apr 28, 18:46 AEST
Apr 28, 2025