Resolved -
This incident is now resolved. Thank you for your patience and understanding.
May 29, 12:12 AEST
Monitoring -
A fix has been implemented, and we are monitoring the results. Users should be able to use billing and payment features normally.
May 29, 11:58 AEST
Update -
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
May 29, 11:48 AEST
Investigating -
Some users may have issues with payments on Canva. Our teams are urgently looking into this, and we will provide an update soon.
May 29, 11:46 AEST
Resolved -
This incident is now resolved. Thank you for your patience and understanding.
May 21, 16:28 AEST
Monitoring -
We have implemented a fix and are monitoring the results.
A very small proportion of users may experience issues uploading new images and videos, or using functionality which edits or transforms images and videos.
We expect the issue to be fully recovered within ~20 minutes.
May 21, 15:40 AEST
Identified -
Users may experience intermittent issues uploading new images and videos, or using functionality which edits or transforms images and videos.
Requests may succeed when re-attempted.
We have identified the cause of the issue and are working on a fix.
May 21, 14:56 AEST