Canva Status

All Systems Operational

About This Site

If you are seeing an error page on Canva but there are no issues currently shown on this page, please get in touch (https://support.canva.com/hc/en-us/requests/new) and we'll find out what's going wrong. Please include an error code if one was shown and that will help us fix things faster.

Web Application Operational

Image Uploads Operational

Design Downloads / Sharing Operational

View Designs Operational

Edit Designs Operational

Mobile Applications Operational

iPad app Operational

iOS app Operational

Android app Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020

No incidents reported.

Nov 26, 2020

Unable to access canva.com

Resolved - We're glad to let you know that this incident has been resolved. We hope everything is back to normal for you.
Nov 26, 04:36 AEDT

Monitoring - A fix has been implemented and we are monitoring the results.
Nov 26, 01:00 AEDT

Investigating - We are aware of reports that some users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 26, 00:57 AEDT

Nov 25, 2020

Unable to access Canva.com

Resolved - Hello. Thank you for your patience. The issue has now been resolved. Please refresh your browsers and try accessing Canva again.
Nov 25, 16:01 AEDT

Update - We are aware of reports that some users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 25, 09:39 AEDT

Update - We are aware of reports that users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 25, 05:46 AEDT

Investigating - We are aware of reports that users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 25, 05:13 AEDT

Nov 24, 2020

Unable to access Canva.com

Resolved - Hello. Thank you for your patience. The issue has now been resolved. Please refresh your browsers and try accessing Canva again.
Nov 24, 15:26 AEDT

Monitoring - We’re currently receiving multiple reports of US users not able to reach www.canva.com from the network of Cox Communications. These users are seeing an empty page with the ERR_CONNECTION_TIMED_OUT error. The issue only affects the network of the Cox Communications internet provider and does not affect other internet providers.

We’ve identified an issue with the Cox configuration of the DNS servers. Our team has notified Cox to gain assistance in resolving the issue and will update here when we have further information. We highly encourage our users who are experiencing the same issue with Cox provider to contact Cox ISP and ask them to restore the reachability of www.canva.com.

As a workaround, please update the DNS settings on your computer to either Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1). You may do so by following the steps in this link: https://www.howtogeek.com/167533/the-ultimate-guide-to-changing-your-dns-server/

Read on for a technical elaboration of the issue:
In order to open www.canva.com, your computer needs to resolve the address using the configured DNS server.
There is a set of global DNS servers, for example, Google DNS (8.8.8.8) or Cloudflare DNS (1.1.1.1). Canva uses Cloudflare as our DNS provider. However, many Internet providers often maintain their own DNS servers. In this case, the DNS server of Cox appears to be misconfigured. Instead of resolving to Canva’s IP addresses, it resolves to the IP addresses of Cox.
This can be seen from the data of our users that we’ve been asking them to collect:

traceroute to www.canva.com (70.168.70.4), 64 hops max, 72 byte packets
...
6 68.1.15.234 (68.1.15.234) 25.697 ms 32.589 ms 25.847 ms
7 customer-security.cox.net (70.168.70.4) 25.340 ms 38.409 ms 34.622 ms

From the data above, we can see that the default DNS server on the Cox network resolves www.canva.com to an IP address that belongs to Cox (customer-security.cox.net) whereas the global DNS servers resolve www.canva.com to the Canva IP addresses.
Nov 24, 10:49 AEDT

Update - We are continuing to investigate this issue.
Nov 24, 10:23 AEDT

Investigating - We are aware of reports that users are encountering errors accessing Canva. We are currently working to resolve the issue.
Nov 24, 09:45 AEDT

Nov 23, 2020

No incidents reported.

Nov 22, 2020

No incidents reported.

Nov 21, 2020

Issues with Downloading Designs

Resolved - This incident has been resolved.
Nov 21, 08:32 AEDT

Identified - The issue has been identified and a fix is being implemented.
Nov 21, 07:49 AEDT

Update - We’ve identified issues when logging in to Canva when downloading designs.

We are currently looking into these issues to make sure that it will be resolved at the soonest as possible time.
Nov 21, 01:47 AEDT

Update - We are continuing to investigate this issue.
Nov 21, 01:20 AEDT

Investigating - You may experience “Error accessing app” error when logging in to Canva using Facebook. We are currently looking into this issue to make sure that this will be resolved the soonest possible time.
Nov 21, 01:09 AEDT

Nov 20, 2020

No incidents reported.

Nov 19, 2020

Users might experience errors when creating and saving designs

Resolved - We're glad to let you know that this incident has been resolved. We hope everything is back to normal for you.
Nov 19, 05:30 AEDT

Investigating - We have become aware of an issue where users receive an error 500 or 409 when saving or creating designs.
Nov 19, 03:47 AEDT

Nov 18, 2020

No incidents reported.

Nov 17, 2020

No incidents reported.

Nov 16, 2020

No incidents reported.