This issue is now resolved. Please refresh your design and try downloading it again.
Posted Feb 26, 2025 - 04:48 AEDT
Update
We are continuing to investigate this issue.
Posted Feb 26, 2025 - 03:42 AEDT
Investigating
We’re aware of issues affecting PayPal payments, as well as publishing designs with premium elements — including for Canva Pro and Teams users subscribed via PayPal, even when no payment is required. Our team is actively working on a fix and will share updates as soon as possible. Thank you for your patience.
Posted Feb 26, 2025 - 03:39 AEDT
This incident affected: Downloading designs and Billing and subscriptions.