Resolved
This incident has been resolved. We are continuing to monitor the situation.
Posted Nov 12, 2024 - 21:30 AEDT
Identified
Update: We are gradually restoring access.
Posted Nov 12, 2024 - 21:10 AEDT
Update
We are continuing to investigate this issue.
Posted Nov 12, 2024 - 20:45 AEDT
Investigating
We have been aware that some users might receive an error page when visting canva.com.
Posted Nov 12, 2024 - 20:29 AEDT
This incident affected: Designs (Downloading designs, Editing designs, Saving designs, Sharing designs, Viewing designs), Mobile and Desktop Applications (Android app, iOS app, iPad app, macOS app, Windows app), Administration and settings, Billing and subscriptions, Help and support, Home page, Login and signup, Media uploads, Print and delivery, Publish and Scheduling (Publishing websites, Scheduling posts), and Apps and Integrations (Apps, Apps SDK, Blackboard, Canvas, Connect API, D2L, Google Classroom, Moodle, MS Teams, Remind, Schoology).