Mobile users (Android and iOS) are unable to download their designs as PNG, JPG, MP4, or GIF

Incident Report for Canva

Resolved

This incident has been resolved
Posted Oct 10, 2023 - 14:58 AEDT

Identified

We detected that users on Android and iOS devices may not be able to download designs to device's local storage (the downloading process is stucked). The team is investigating the issue and will keep you updated on the progress.
Posted Oct 10, 2023 - 14:14 AEDT
This incident affected: Designs (Downloading designs).