Download issues for designs with uploaded images

Incident Report for Canva

Resolved

Thank you for your patience and understanding.

As a workaround, you can try the following steps:
- Remove the affected image from your design
- Re-add the image to the design
- Re-apply any photo edits
- Try downloading again
Posted Jan 29, 2026 - 11:21 AEDT

Identified

Some users may experience download issues with designs that include uploaded photos or image files.
Posted Jan 29, 2026 - 09:18 AEDT
This incident affected: Downloading designs.