Publishing and scheduling videos to Instagram is failing for some users (Web Only)

Incident Report for Canva

Resolved

This incident has been resolved.
Posted Aug 28, 2021 - 16:44 AEST

Update

Instagram is currently experiencing issues with their video processing API. Users on the web may experience delays or failures when publishing and scheduling videos for Instagram Business. Publishing videos to Instagram on mobile is still available. We have informed Instagram and are closely monitoring the situation. We thank you for your patience.
Posted Aug 27, 2021 - 04:41 AEST

Monitoring

Instagram is currently experiencing issues with their video processing API. Users on the web may experience delays or failures when publishing and scheduling videos for Instagram Business. Publishing videos to Instagram on mobile is still available. We have informed Instagram and are closely monitoring the situation. We thank you for your patience.
Posted Aug 27, 2021 - 01:10 AEST

Identified

The cause of the issue has been identified and we are continuously working on a fix.
Posted Aug 26, 2021 - 01:22 AEST

Update

We are continuing to investigate this issue.
Posted Aug 26, 2021 - 01:17 AEST

Update

We are continuing to investigate this issue.
Posted Aug 25, 2021 - 21:21 AEST

Investigating

We are currently investigating and working on fixing the issue.
Posted Aug 25, 2021 - 21:17 AEST
This incident affected: Designs (Downloading designs).