Issues downloading designs

Incident Report for Canva

Resolved

The backlog of processing for design exports and image uploads has now completed.
Posted Jun 03, 2016 - 22:01 AEST

Monitoring

A network configuration error caused our export instances to stop processing jobs. The configuration has been fixed, and export processing is back to normal.
Posted Jun 03, 2016 - 21:12 AEST

Investigating

We’re aware of an issue currently affecting downloads for some users. We’re doing our best to resolve this ASAP and will provide updates.
Posted Jun 03, 2016 - 20:48 AEST