Planned Downtime: Data Migration

Incident Report for Canva

Resolved

Hello! We are now back up and running again. You should now be able to make changes to your designs again.

Happy designing!
Posted Sep 02, 2019 - 10:20 AEST

Update

We are continuing to investigate this issue.
Posted Sep 02, 2019 - 09:16 AEST

Investigating

Hello. We have a planned downtime that will happen today, 10:00 AM AEST. This may take up to 15 minutes. During the migration, you won't be able to:

*Saving changes to a document (although edits are possible, they are not saved)
*Trashing/untrashing documents
*Sharing a document
*Renaming a document
*Opening documents for the first time that have been shared with you
*Any commands related to modifying a document’s state or its content
*Thumbnail generation may take longer than usual

However, viewing, exporting, and presenting a document should still work correctly.

We'll post an update as soon as we're done.
Posted Sep 02, 2019 - 09:13 AEST
This incident affected: Editing designs, Downloading designs, and Media uploads.