Error when opening or downloading a design

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Jun 19, 2021 - 17:31 AEST

Update

We are continuing to investigate this issue.

Posted Jun 19, 2021 - 17:03 AEST

Investigating

We have become aware of an issue where a subset of users are getting an Error 500 or 503 when opening or downloading their designs.

Rest assured our engineers are working to resolve the issue and we will keep you updated.

Posted Jun 19, 2021 - 16:56 AEST

This incident affected: Designs (Downloading designs, Editing designs, Viewing designs).