Some users might experience errors when trying to access designs

Incident Report for Canva

Resolved

This incident has been resolved.
Posted May 07, 2026 - 14:37 AEST

Identified

Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work.
We have identified the issue and are working on a fix.
Posted May 07, 2026 - 13:54 AEST

Investigating

Users might experience the following error: Trying to reconnect. You can continue editing, but you may lose your work.
We are currently investigating the issue.
Posted May 07, 2026 - 13:29 AEST