Errors when searching or going through templates and elements

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Sep 14, 2023 - 01:11 AEST

Update

We are continuing to monitor for any further issues.

Posted Sep 14, 2023 - 01:04 AEST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 14, 2023 - 00:57 AEST

Investigating

We are aware about some users getting an error when accessing searching or going through our templates and elements.

Our engineers are already investigating on this.

Posted Sep 14, 2023 - 00:40 AEST

This incident affected: Templates page.