Slow video and image export
Incident Report for Canva
Resolved
This incident has been resolved.
Posted Jul 14, 2023 - 13:05 AEST
Update
We have identified that the problem is also impacting the download of PDFs and the publishing of websites. Please be assured that we are actively working on resolving this issue.
Posted Jul 13, 2023 - 21:35 AEST
Update
We are continuing to investigate this issue.
Posted Jul 13, 2023 - 21:16 AEST
Investigating
We have been informed of delays in video and image downloads. Our team is actively investigating this issue.
Posted Jul 13, 2023 - 19:36 AEST
This incident affected: Downloading designs.