Slow response times

Incident Report for Canva

Resolved

This incident has been resolved.
Posted Dec 17, 2015 - 07:09 AEDT

Update

The rogue query has been fixed, database load is back to normal levels, and service availability is back to normal.
We're still observing increased latencies on export, which we're monitoring.
Posted Dec 17, 2015 - 06:25 AEDT

Monitoring

We have identified a rogue query that is affecting database availability. We're in the process of reverting the change.
Posted Dec 17, 2015 - 05:31 AEDT

Investigating

A load spike in design access is causing increased latencies in one of our databases.
Posted Dec 17, 2015 - 02:56 AEDT