Resolved
This incident is now resolved. Thank you for your patience and understanding.
Posted Nov 19, 2025 - 01:56 AEDT
Update
We've implemented a fix and monitoring results.
Posted Nov 19, 2025 - 01:48 AEDT
Monitoring
We've implemented a fix and monitoring results.
Posted Nov 19, 2025 - 01:06 AEDT
Update
We are working with Cloudflare to fix the issue.
Posted Nov 19, 2025 - 00:39 AEDT
Update
Our CDN provider Cloudflare is having issues resulting in Canva being unable to load for some users. Please refer to https://www.cloudflarestatus.com/
Posted Nov 18, 2025 - 23:30 AEDT
Update
We are continuing to work on a fix for this issue.
Posted Nov 18, 2025 - 23:22 AEDT
Identified
Users may be unable to load Canva.
Posted Nov 18, 2025 - 23:04 AEDT
This incident affected: Designs (Downloading designs, Editing designs, Importing designs, Saving designs, Sharing designs, Viewing designs), Mobile and Desktop Applications (Android app, iOS app, iPad app, macOS app, Windows app), Administration and settings, Billing and subscriptions, Help and support, Home page, Login and signup, Media uploads, Print and delivery, Publish and Scheduling (Publishing websites, Scheduling posts), Canva AI Platform (Canva AI Connector), and Apps and Integrations (Apps, Apps SDK, Blackboard, Canvas, Connect API, D2L, Google Classroom, Moodle, MS Teams, Remind, Schoology).