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Incident Report for Canva

Postmortem

At 15:20 UTC, a traffic spike for design and image folders exceeded the capacity of one of our database clusters, resulting in timeouts for some operations.

We provisioned a new read replica to handle the additional load, but the new replica only partially came online, and continued to cause database connectivity issues for several hours. The failed replica has since been removed, another replica has taken its place, and services have returned to normal.

Posted Mar 23, 2016 - 09:24 AEDT

Resolved

This incident has been resolved.
Posted Mar 23, 2016 - 09:22 AEDT

Investigating

We’re currently aware of an issue affecting our users. We’re doing our best to resolve this ASAP and will provide updates.
Posted Mar 23, 2016 - 03:17 AEDT