Some users are currently experiencing issues when generating video clips using Canva AI.

Incident Report for Canva

Resolved

This incident has been resolved.
Posted Jun 25, 2025 - 10:26 AEST

Monitoring

The issue has been mitigated but video generation may still take slightly longer than usual.
Posted Jun 25, 2025 - 02:30 AEST

Investigating

We’re aware of the issue affecting video generation via Canva AI and our engineering teams are actively investigating the root cause. We’ll continue to provide updates as we work toward a resolution.
Posted Jun 25, 2025 - 00:38 AEST
This incident affected: Login and signup, Viewing designs, Saving designs, Downloading designs, Sharing designs, Media uploads, Home page, Projects page, Templates page, Apps, Administration and settings, Billing and subscriptions, Print and delivery, Scheduling posts, Publishing websites, Help/support, Apps SDK, and Connect API.