Users are unable to use Canva

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Jun 21, 2025 - 22:28 AEST

Update

We are continuing to work on a fix for this issue.

Posted Jun 21, 2025 - 22:19 AEST

Identified

We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform.

Our engineering team is actively investigating and working to resolve the issue as quickly as possible.

Posted Jun 21, 2025 - 21:36 AEST

This incident affected: Login and signup, Editing designs, Viewing designs, Saving designs, Downloading designs, Sharing designs, Media uploads, Home page, Projects page, Templates page, and Apps.