Our upstream provider has fixed the proxy configuration issue, and all services have been restored.
Posted Nov 23, 2017 - 21:47 AEDT
Monitoring
We identified the issue as a proxy configuration issue with an upstream provider, and they are investigating the issue. In the meantime, we have put temporary measures in place, and https://www.canva.com is now available again. We'll continue to monitor the issue.
If Canva does not appear to be available for you yet, you may need to flush your DNS cache. An internet search for "flush DNS cache" will provide instructions, depending on your operating system and browser.
For example, the method for Google Chrome is:
1. Visit chrome://net-internals/#dns
2. Click "Clear host cache".
3. Restart all browser windows by visiting chrome://restart.
Posted Nov 23, 2017 - 03:33 AEDT
Investigating
We've received reports that www.canva.com is currently inaccessible. The team is investigating the issue.