The issue has been identified

Incident Report for Canva

Resolved

This incident is now resolved. Documents loading on homepage should be working fine now. Thank you for your patience and understanding.
Posted Dec 09, 2022 - 13:43 AEDT

Identified

Users that attempted to create a design during the high error period might experience issues loading recent designs on the homepage. This issue has been identified and a fix is being swiftly implemented.
Posted Dec 09, 2022 - 12:00 AEDT

Monitoring

The issues look to be resolved. We are continuing to monitor closely.
Posted Dec 09, 2022 - 10:56 AEDT

Identified

The issue has been identified and a fix is being implemented.
Posted Dec 09, 2022 - 10:45 AEDT

Investigating

We're experiencing an elevated level of errors when users are creating new designs and are currently looking into the issue.
Posted Dec 09, 2022 - 10:40 AEDT