Several users are having trouble accessing their designs

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Aug 23, 2021 - 12:00 AEST

Update

We are continuing to work on a fix for this issue.

Posted Aug 23, 2021 - 12:00 AEST

Identified

We are aware of the issue and currently working on it. Some users might not be able to access or edit their designs at the moment

Posted Aug 23, 2021 - 11:17 AEST

This incident affected: Designs (Downloading designs, Editing designs, Viewing designs) and Mobile and Desktop Applications (Android app, iOS app, iPad app).