Unable to download videos and GIFs
Incident Report for Canva
Resolved
This incident has been resolved.
Posted Dec 04, 2020 - 07:40 AEDT
Update
We are continuing to investigate this issue.
Posted Dec 04, 2020 - 07:19 AEDT
Investigating
We're aware that some users are unable to download MP4 and GIF file formats. Our team is investigating this issue and we'll share updates here.
Posted Dec 04, 2020 - 07:17 AEDT
This incident affected: Mobile Applications (iPad app, iOS app, Android app) and Web Application (Design Downloads / Sharing).