Unable to download videos and GIFs

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Dec 04, 2020 - 07:40 AEDT

Update

We are continuing to investigate this issue.

Posted Dec 04, 2020 - 07:19 AEDT

Investigating

We're aware that some users are unable to download MP4 and GIF file formats. Our team is investigating this issue and we'll share updates here.

Posted Dec 04, 2020 - 07:17 AEDT

This incident affected: Mobile Applications (iPad app, iOS app, Android app) and Web Application (Design Downloads / Sharing).