Unable to download videos and GIFs

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Dec 04, 2020 - 07:40 AEDT

We are continuing to investigate this issue.

Posted Dec 04, 2020 - 07:19 AEDT

We're aware that some users are unable to download MP4 and GIF file formats. Our team is investigating this issue and we'll share updates here.

Posted Dec 04, 2020 - 07:17 AEDT

This incident affected: Mobile Applications (iPad app, iOS app, Android app) and Downloading designs.