Degraded performance
Incident Report for Canva
Resolved
This incident has been resolved.
Posted Aug 01, 2024 - 00:53 AEST
Monitoring
We are currently monitoring the results.
Posted Jul 31, 2024 - 14:35 AEST
Update
We are continuing to work on a fix for this issue.
Posted Jul 31, 2024 - 12:41 AEST
Identified
Users might experience slower performance and increased errors with the following functionality:

1. Saving and editing designs
2. Using background remover and photo editor
3. Loading images on the photo editor
4. Downloading designs
5. Export designs via Connect API

This is due to an external issue.
Posted Jul 31, 2024 - 11:18 AEST
This incident affected: Editing designs, Saving designs, Downloading designs, and Connect API.