Access to Canva has now been restored and most users should be able to use the platform as expected.
However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.
Posted May 26, 2025 - 18:54 AEST
Update
We are continuing to monitor for any further issues.
Posted May 26, 2025 - 18:53 AEST
Update
We are continuing to monitor for any further issues.
Posted May 26, 2025 - 18:52 AEST
Update
Access to Canva has now been restored and most users should be able to use the platform as expected.
However, we’re aware that some users may still experience issues with saving their designs. Our engineering team is actively monitoring the situation and continuing work to fully resolve these remaining issues.
Posted May 26, 2025 - 18:25 AEST
Update
We are continuing to monitor for any further issues.
Posted May 26, 2025 - 18:06 AEST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted May 26, 2025 - 17:59 AEST
Update
We are continuing to work on a fix for this issue.
Posted May 26, 2025 - 17:39 AEST
Update
We are continuing to work on a fix for this issue.
Posted May 26, 2025 - 17:21 AEST
Update
We are continuing to work on a fix for this issue.
Posted May 26, 2025 - 17:16 AEST
Identified
We’re aware of an issue where users are unable to access Canva and are encountering timeout errors when attempting to load the platform.
Our engineering team is actively investigating and working to resolve the issue as quickly as possible.
Posted May 26, 2025 - 16:50 AEST
This incident affected: Designs (Downloading designs, Editing designs, Saving designs, Sharing designs, Viewing designs), Mobile and Desktop Applications (Android app, iOS app, iPad app, macOS app, Windows app), Administration and settings, Billing and subscriptions, Help and support, Home page, Login and signup, Media uploads, Print and delivery, Publish and Scheduling (Publishing websites, Scheduling posts), and Apps and Integrations (Apps).