Some users may not be able to access Canva

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Jan 23, 2024 - 12:31 AEDT

Monitoring

We are currently monitoring the results.

Posted Jan 23, 2024 - 10:59 AEDT

Investigating

We've identified that users of the Focus Broadband internet service provider are not able to reach www.canva.com.

We're currently working with Focus Broadband on restoring the connectivity.

In the meantime, you can restore access to Canva by turning on secure DNS-over-HTTPS in your browser by following these instructions: https://developers.cloudflare.com/1.1.1.1/encryption/dns-over-https/encrypted-dns-browsers/.

Posted Jan 22, 2024 - 11:47 AEDT

This incident affected: Home page.