Some users might experience issues saving/editing design (error 500)

Incident Report for Canva

Resolved

This incident has been resolved.
Posted Oct 17, 2022 - 11:06 AEDT

Update

We are continuing to monitor for any further issues.
Posted Oct 17, 2022 - 11:06 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Oct 17, 2022 - 11:01 AEDT

Identified

We are currently conducting maintenance and some users might experience difficulty accessing/saving designs
Posted Oct 17, 2022 - 09:47 AEDT
This incident affected: Designs (Downloading designs, Editing designs, Viewing designs), Mobile and Desktop Applications (Android app, iOS app, iPad app), and Media uploads.