Some users might experience issues saving/editing design (error 500)

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Oct 17, 2022 - 11:06 AEDT

Update

We are continuing to monitor for any further issues.

Posted Oct 17, 2022 - 11:06 AEDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 17, 2022 - 11:01 AEDT

Identified

We are currently conducting maintenance and some users might experience difficulty accessing/saving designs

Posted Oct 17, 2022 - 09:47 AEDT

This incident affected: Mobile Applications (iPad app, iOS app, Android app) and Editing designs, Viewing designs, Downloading designs, Media uploads.