Animation is stuck at preparing your design

Incident Report for Canva

Resolved

Good news! Our engineers have now resolved the issue and the option to download your design as Animation is now back. Please feel free to download your design again and let us know if you need a hand. Cheers!
Posted May 04, 2019 - 10:29 AEST

Update

We are continuing to investigate this issue.
Posted May 03, 2019 - 23:53 AEST

Investigating

We're currently experiencing issues in downloading animation. Our engineers are working on fixing this in the soonest possible time.
Posted May 03, 2019 - 23:52 AEST
This incident affected: Downloading designs.