Error 500

Incident Report for Canva

Resolved

All services are again operational.
Posted Mar 01, 2017 - 10:48 AEDT

Update

All services have been restored, except for image uploads which are currently backlogged. We expect uploading to be operational again within the hour, if not sooner.
Posted Mar 01, 2017 - 10:29 AEDT

Monitoring

We've restored many of our services by temporarily bypassing the failures in our downstream provider. We're continuing to monitor their situation. Design editing is now mostly restored; however, images and design thumbnails are still unavailable, as are image uploads and design downloads.
Posted Mar 01, 2017 - 07:28 AEDT

Update

We're experiencing widespread service outages due to an outage of a critical downstream service (AWS S3). https://status.aws.amazon.com/
Posted Mar 01, 2017 - 05:09 AEDT

Identified

We're aware of this issue and our team is working on to fix it ASAP.
Posted Mar 01, 2017 - 05:00 AEDT