Users are getting error 500 when accessing the Canva website

Incident Report for Canva

Resolved

This incident has been resolved.
Posted May 12, 2021 - 12:16 AEST

Update

We are continuing to work on a fix for this issue.
Posted May 12, 2021 - 11:50 AEST

Update

We are continuing to work on a fix for this issue.
Posted May 12, 2021 - 11:49 AEST

Identified

Users are getting an Error 500 when accessing the Canva website. We are looking into this right now and we'll let you know once we get updates on a fix.
Posted May 12, 2021 - 11:48 AEST
This incident affected: Designs (Downloading designs, Editing designs, Viewing designs), Mobile and Desktop Applications (Android app, iOS app, iPad app), and Media uploads.