INCIDENT-230: Issues with Background Remover and image effects (RUSSIA)

Incident Report for Canva

Resolved

This incident has been resolved.

Posted Dec 29, 2020 - 23:53 AEDT

Update

We are continuing to investigate this issue.

Posted Dec 29, 2020 - 23:52 AEDT

Investigating

Users in Russia may be experiencing issues using the Background Remover and other image effects. Our team is currently investigating.

Posted Dec 29, 2020 - 13:27 AEDT

This incident affected: Mobile Applications (Android app) and Web Application (Edit Designs).