Canva Status

All Systems Operational

About This Site

If you are seeing an error on Canva but there are no current issues shown here, please visit our Help Center (https://www.canva.com/help/).

Editing designs Operational

Viewing designs Operational

Saving designs Operational

Downloading designs Operational

Sharing designs Operational

Media uploads Operational

Home page Operational

Projects page Operational

Templates page Operational

Apps Operational

Administration and settings Operational

Billing and subscriptions Operational

Print and delivery Operational

Scheduling posts Operational

Publishing websites Operational

Help/support Operational

Apps SDK Operational

Connect API Operational

Mobile Applications Operational

iPad app Operational

iOS app Operational

Android app Operational

Desktop Applications Operational

macOS app Operational

Windows app Operational

LMS Integrations Operational

Blackboard Operational

Canvas Operational

D2L Operational

Google Classroom Operational

Moodle Operational

MS Teams Operational

Remind Operational

Schoology Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Apr 30, 2025

Issue with Subscription Activation After Payment

Resolved - This incident is now resolved. Thank you for your patience and understanding.
Apr 30, 10:55 AEST

Monitoring - This is now mitigated. If you were affected, we will automatically process a refund for your purchase.
New subscription attempts are working so we recommend to subscribe again.

Thank you for your patience and understanding!
Apr 29, 10:56 AEST

Identified - We are currently aware of an issue where some users may experience problems with their subscription activating after payment.

Our team is actively working to resolve this as quickly as possible.

If you were affected, we will automatically process a refund for your purchase.

We recommend attempting to subscribe again once the issue has been fully resolved.

We will provide an update as soon as the fix is in place. Thank you for your patience and understanding.
Apr 29, 02:22 AEST

Apr 29, 2025

Canva Pro features issues for subscribers via Google Play

Resolved - This issue has been resolved.

Thank you for your patience and understanding!
Apr 29, 15:32 AEST

Monitoring - This is now mitigated. If you were impacted, please follow the steps below to restore your purchase.

For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.

Thank you for your patience and understanding.
Apr 28, 22:11 AEST

Identified - For affected users, you can try restoring your purchase by following these steps:
1. Open the Canva app on your phone.
2. Go to Menu > tap the dropdown arrow (v) next to your account name.
3. Scroll down and tap Settings.
4. Go to the Subscription tab.
5. Tap the Restore Purchase button.
6. Wait for the confirmation message indicating success.

Thank you for your patience and understanding!
Apr 28, 20:26 AEST

Investigating - We’re currently experiencing an issue where new Canva Pro subscriptions and renewals made through Google Play may not immediately gain access to paid features after payment.

Our team is actively investigating the issue. We recommend users to stay tuned for further updates as we work on a fix.
Apr 28, 18:46 AEST

Apr 28, 2025

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025

No incidents reported.

Apr 23, 2025

No incidents reported.

Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.